Refunds and Cancellations
Refunds and Cancellations
We do not accept cancellations on items bought from inventory so please read inventory listings carefully and check the size chart for your purchase. If you place a custom order and wish to change that order after placing it, contact us via our contact form or through our email. We may be able to alter custom orders up until the point that your product is made, once the toy has been poured we do not have the ability to change it. If you wish for us to change your custom order before it has been poured there may be additional fees for the changes you request.
When you receive your order it will arrive in a sealed clear bag. Please inspect your order carefully before opening the bag, opening the bag is acknowledgement that you accept your product as is. If you notice any defects before you have opened the bag, please email us with pictures of those defects. If they are not part of the normal variation of the toy and were not listed as a “whoops” in the purchase listing of the toy we may either credit you with the amount we would take off for defects that do not inhibit use, or if the toy is unusable we may provide a refund or replace the toy. If your entire package arrived with damage to the outer package that occurred during shipping, please contact USPS for compensation.
Our models are printed or sculpted in house, and we finish and mold them ourselves. As the models, molds, and toys that are poured are all hand-crafted pieces, there may be small scuffs, surface texture, and imperfections in the product. These are not considered defects. At times a product is made that has air bubbles or nicks that may require extra cleaning and care, but are not severe enough to prohibit enjoyment of the toy. These will be labeled as “whoops” in inventory with a description of the imperfection and a discounted price.
We do not offer discounts or refunds for color on inventory toys. We do our best to capture the color of toys as accurately as possible in the listing pictures, but color may be affected by lighting, background, monitor settings, and perception, so a toy may look slightly different in color than it does in a listing. If you believe a toy does not match the listing pictures and you received the incorrect toy, please contact us and we may be able to exchange it if it is still in the sealed bag. When creating a custom toy, we will make every effort to match the colors you choose, but we cannot color match down to exact shades or hex codes. If you custom a signature color or named color from us be aware that there is variation in pours for each color and no pour will look exactly the same. A named color means that we use the same pigments and the same technique to pour it, but there is still a lot of variation between toys, each one is unique. If you still feel a mistake has been made in your custom please contact us and provide pictures of the problem so that we may see how we can help remedy it.